Frequently asked questions

ORDERING

What are the delivery options available?

We ship using Royal Mail. First class and Second class postage is available, as well as free delivery for eligible orders. See our Delivery page for more details.

What are your cut-off times for delivery?

All orders will be dispatched within 1-2 working days however we aim to dispatch orders made before 1pm on the same day, although this isn’t always possible.

We process orders Monday-Friday (excluding bank holidays). All orders made after 1pm on a Friday will not be processed until the following week.

How will my parcel be delivered?

Your order will be delivered in a plain, padded envelope, with no mention of the contents or vaping.

If the courier attempts to deliver your parcel and it has been opened or damaged please refuse the delivery and do NOT sign for the parcel. We are unable to accept responsibility for damaged or opened parcels caused by the courier once you have signed for them. Please contact us immediately in such cases and we will be happy to assist you.

How long will my parcel take to arrive?

This depends on what delivery option you choose and when you place your order. See our Delivery page for further details.

My parcel hasn’t arrived, what can I do?

In order to claim for a missing order it must first be declared lost by Royal Mail. For Signed For services this will be 10 working days after the anticipated delivery date. Once your parcel has been declared lost, a claim will be made by us and you can choose between a full refund or to have your order re-sent at no extra cost.

What is the status of my order?

You can check the status of your order in your account on our website. Please note that you have to be registered to view this.

Once you place an order you will receive a confirmation order email, confirming the items ordered. Once your order is dispatched, you will receive an email confirming that your order has been shipped.

How do I cancel my order?

If you wish to cancel your order please contact us as soon as possible.

Please note that we cannot stop your order once it is marked as dispatched – you can return the unused goods to us in line with our returns policy.

What payment methods do you accept?

All our payments are processed via PayPal. When you reach the payment stage of the order process you will have the option to either pay via your PayPal account or you can pay with a debit/credit card. PayPal processes the payment externally and no debit/credit card details are stored on our servers.

How do I close my account?

We are working on a way to allow you to do this from your account dashboard. In the meantime please contact us with your closure request and we will be able to do this for you.

What countries do you deliver to?

At this time we deliver to residents to the United Kingdom and all EU member states:

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Please note we are not able to to ship any nicotine products outside the United Kingdom.

Do you offer discounts?

Absolutely! We post codes onto our Facebook, Twitter and Instagram accounts, plus you can expect exclusive discounts and deals if you are signed up to our newsletter.

Do you have a loyalty scheme?

We think it’s important to reward our loyal customers which is why we operate a loyalty scheme where you can redeem points for money off future purchases. Find out more.

E-LIQUIDS

What are E-Liquids?

E-Liquid is the fluid that fuels the Electronic Cigarette or vaping device. It is what provides the nicotine solution (if added) and the flavoring to your device. It creates the vapor in which you exhale that mimics the smoke from traditional cigarettes.

Is E-Liquid safe to use?

E Liquid should be kept out of the reach of children, should not be ingested or tipped into the mouth and should be handled carefully. If used according to instructions there is no reason to believe that e liquid is not safe.

What ingredients do you use?

Our e-liquid consists of Vegetable Glycerin (VG), Propylene Glycol (PG), natural and artificial flavourings.

Propylene Glycol (PG): 
– Propylene Glycol is high quality pharmaceutical grade, in combination with the nicotine and flavours this gives you more of a throat hit.

Vegetable Glycerine (VG): 
– Glycerine helps to produce more vapour and holds more flavour. VG is thicker than PG.

We do not include nicotine, however this can be bought separately if required.

Are these suitable for vegetarians?

Yes, all of our products are suitable for vegetarians.

Why does the E-Liquid sometimes change colour?

When some e-liquids are exposed to air and light they sometimes change colour; this is perfectly normal. If the e-liquid in your tank turns into a dark brown/black colour, you may need to change your tank or replace the atomizer head in the unit (if it is a replaceable clearomizer).

What is steeping?

Some flavours, especially dessert and sweet type profiles benefit with a steep. To steep a flavour, add the provided nicotine shot (if required), give the bottle a thorough shake then leave it in a cool dark place. This allows the flavour profiles to develop further.

All of our e-liquids have been steeped for a minimum of 2 weeks and may be vaped immediately.

How long does a bottle of E-Liquid last?

When stored in a cool and dark place e-liquid has an expected shelf life of around two years before the quality of the liquid starts to diminish.

How long it lasts from a usage perspective, this depends on how much you vape and what settings you are using. Generally a 10ml of e-liquid will last a standard vaper 3 – 5 days.

What nicotine strength do I need?

Whilst our E-Liquids come completely nicotine free, we do provide nicotine shots for those vapers who prefer to have it added to their liquid.

When choosing consider your current smoking habits and how much nicotine you are used to. Choose the lowest level to suit your needs as more nicotine than you are used to will leave you feel dizzy, lightheaded and generally unwell, the same as it would with traditional cigarettes if you swap between lights and a stronger brand containing more nicotine etc.

Zero strength nicotine level – 0mg
Low strength nicotine level – 6-11mg
Medium Strength nicotine level – 12-17mg
High strength nicotine level – 18-36mg

VAPING

Is vaping safer than smoking?

Public Health England recently released a study that found vaping 95% safer than smoking. But we still cannot say this for sure. Scientific studies are still ongoing and the outlook is good.

Is there any passive smoking with vaping?

There is no passive ‘smoking’ as what you are inhaling and exhaling is vapour. The most recent studies have shown that the risk of passive vaping is very low.

What age can I vape from?

It is illegal to supply vaping products to anyone under the age of 18.