DELIVERY INFORMATION

Our order cut-off point for all delivery services is 1pm, Monday to Friday.

All orders will be dispatched within 1-2 working days however we aim to dispatch orders made before 1pm on the same day, although this isn’t always possible. Orders placed after 1pm on Friday will be processed the following Monday (excluding Bank Holidays).

We use the following delivery services:

Royal Mail Signed For 2nd Class

Signature Required

Signed For 2nd Class aims to deliver within 2-3 working days after dispatch, including Saturdays. Customers living in remote locations such as the Shetland Islands may experience slightly longer delivery times. If you are not available to receive your order when delivery is attempted, you will be left a Royal Mail card with direction of how you can obtain your goods. This service is offered free of charge to any UK customer spending £25 or more.

Royal Mail Signed For 1st Class

Signature Required

Signed For 1st Class aims to deliver the next working day after dispatch, including Saturdays. Customers living in remote locations such as the Shetland Islands may experience slightly longer delivery times. If you are not available to receive your order when delivery is attempted, you will be left a Royal Mail card with direction of how you can obtain your goods.

Royal Mail International Standard

International Standard aims to deliver within 3-5 working days after dispatch and is available to customers living in Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Please note we are unable to ship any products containing nicotine outside of the UK.

 

Additional Information

All delivery timescales are approximate and subject to availability. At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive. We will provide tracking numbers for the relevant delivery service used. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced, we offer no guaranteed delivery times and do not refund postage fees for late deliveries.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you. We may at our discretion, upgrade the postage option for orders of significant value or heavy items and we will not charge you any extra postage fees for this. We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time.

If the courier attempts to deliver your parcel and it has been opened or damaged please refuse the delivery and do NOT sign for the parcel. We are unable to accept responsibility for damaged or opened parcels caused by the courier once you have signed for them. Please contact us immediately in such cases and we will be happy to assist you.

In order to claim for a missing order it must first be declared lost by Royal Mail. For Signed For services this will be 10 working days after the anticipated delivery date. Once your parcel has been declared lost, a claim will be made by us and you can choose between a full refund or to have your order re-sent at no extra cost.